In this episode, Jakub Stefaniak interviews Ragnar Fjölnisson, founder of Kaptio, a company focused on providing a versatile platform for premium multi-day travel. They discuss the role of artificial intelligence (AI) in the Salesforce ecosystem and how it can benefit Kaptio’s product strategy. Ragnar shares his insights on the potential impact of AI on productivity, revenue, and the challenges of implementing AI-driven features in the travel industry. They also discusses the importance of trust, data privacy, and the need to wait for Salesforce’s Einstein GPT to ensure a secure and efficient AI implementation.
