In this episode, Jakub Stefaniak has a conversation with Nikita Prokopev, who is the founder of Pharos. While observability has been around for a while, Pharos AI’s focus is on providing context-driven visibility into Salesforce errors and troubleshooting tools. Nikita explains how they have evaluated various LLMs and found the most effective for their needs. Another critical aspect discussed is the challenge of pricing and usage-based billing for AI-driven features. Nikita shares their approach of carefully prompt engineering and defining specific use cases to optimize AI interactions and keep costs manageable for both the company and the customers.